Returns & Exchanges
At The Box, we want you to love every piece you curate; if you are not completely satisfied, we offer a seamless 30-day return window for all unworn apparel and accessories. Ensure all original tags remain attached and items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original box or a secure shipping mailer, ensuring all designer tags and hygiene seals are intact.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing